Mary Alice Heston
Name: Mary Alice Heston
Mary Alice Heston, Senior Director of North America Customer Interaction Strategies is responsible for strategic, customer-focused programs delivering on the improving the customer experience through all phases of the solution lifecycle. Mary Alice is a member of the North America Sales and Consulting executive leadership team. Ms. Heston’s responsibilities encompass developing and delivering programs that foster and improve the overall customer relationship. Primarily, this includes account strategy development, activities to ensure strategic relationships, helping to increase overall customer satisfaction, and engaging with customers through the entire customer lifecycle. Oracle’s goal is to build a strategic relationship where both the customer and Oracle understand the value of their mutual investments. Members of North America Customer Interaction Strategies interact with a diverse group of customers spanning commercial, government, education, retail, and health care lines of business across North America. Ms. Heston leads a team of 6 people with an average tenure of 8 years. She has built an organization focused on helping customers leverage all of the assets and resources at Oracle. She is personally engaged in several strategic customer relationships acting as an executive sponsor or participating on an executive steering committee. Ms. Heston joined Oracle in 1997. Prior to her current position, she was Director of Oracle’s Internal Communications organization, where she supported a variety of executives with internal and external strategic messaging and communications. Mary Alice’s previous positions with Oracle include: Director of North America Consulting specializing in database design and implementation, business intelligence and knowledge management. Ms. Heston began her career in 1990 at Asea Brown Boveri (ABB), where she held the position of program manager until 1992. From 1992 until 1997 she held the position of program director with ABB and managed and lived abroad managing large scale implementations. Ms. Heston has a BS in Computer Science from Rochester Institute of Technology. She and her family reside in Corssville, TN
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