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Service Unit Manager Best Practices

Managing the Atmosphere at Meetings
  • Start, progress and end on time, no matter what
  • Provide a printed agenda and stick to it
  • Have a parking lot and allow time at the end for Q & A
  • Don't talk down to participants
  • Don't read to participants
  • Give everyone a chance to express opinions
  • Lead by example
  • Use a "train conductor" to help keep meetings on track.
  • Allow for social time, perhaps during the first 15 mintues of a meeting or at seperate events.

Communicating Consistently

  • Return emails and phone calls as quickly as possible
  • Have a Service Unit website, wiki, newsletter, or email group
  • Always use the same template for your meeting agenda and post it ahead of time
  • Stay away from jargon, especially when new comers are present
  • When jargon is necessary be sure to explain what it means
  • Solicit and welcome feedback; communication is a two way street!
  • Provide meeting minutes for those that missed the meeting.
  • Communicate important information 7 times, in 7 different ways.  Use email, online, and in person methods since everyone learns and communicates differently.

Team Building

  • Recruit veteran leaders to metor newer ones
  • Provide snacks and coffee/tea at meetings
  • Use ice breakers to start the meetings so leaders can get to know each other
  • Have everyone wear nametags
  • Use small group discussion or breakout groups at meetings so leaders can share and help each other problem solve
  • Have fun together!  You can build relationships through "Girl's (or Leader's) Night Out" type of events.
  • Offer Short-n-Snappy's at your meetings.  Ask experienced leaders or local trainers to do them for you.
  • Make sure everyone has a chance to voice their opinion.

For more tips and tricks, check out the Service Unit Manager Tutorial, Chapter 3 - Service Unit Meeting Logistics.

Or, submit your best practices on any topic, here.

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