Service Unit Manager Best Practices
Managing the Atmosphere at Meetings
Start, progress and end on time, no matter what
Provide a printed agenda and stick to it
Have a parking lot and allow time at the end for Q & A
Don't talk down to participants
Don't read to participants
Give everyone a chance to express opinions
Lead by example
Use a "train conductor" to help keep meetings on track.
Allow for social time, perhaps during the first 15 mintues of a meeting or at seperate events.
- Return emails and phone calls as quickly as possible
- Have a Service Unit website, wiki, newsletter, or email group
- Always use the same template for your meeting agenda and post it ahead of time
- Stay away from jargon, especially when new comers are present
- When jargon is necessary be sure to explain what it means
- Solicit and welcome feedback; communication is a two way street!
- Provide meeting minutes for those that missed the meeting.
- Communicate important information 7 times, in 7 different ways. Use email, online, and in person methods since everyone learns and communicates differently.
- Recruit veteran leaders to metor newer ones
- Provide snacks and coffee/tea at meetings
- Use ice breakers to start the meetings so leaders can get to know each other
- Have everyone wear nametags
- Use small group discussion or breakout groups at meetings so leaders can share and help each other problem solve
- Have fun together! You can build relationships through "Girl's (or Leader's) Night Out" type of events.
- Offer Short-n-Snappy's at your meetings. Ask experienced leaders or local trainers to do them for you.
- Make sure everyone has a chance to voice their opinion.
For more tips and tricks, check out the Service Unit Manager Tutorial, Chapter 3 - Service Unit Meeting Logistics.
Or, submit your best practices on any topic, here.